Momentary Lapse of Reasoning

Question About Trust

February 7, 2010 · Leave a Comment

This post is written because of two things made me think about trust:

  1. I’m currently reading a book called Trust Agents by Chris Brogan and Julien Smith,
  2. And I’m also going to join a community of entrepreneurs in The Hub concept, which is based on an idea of trust and open working environment. In every meeting we’ve had someone in the audience questioning the aspect called trust.

I tend to trust people, maybe even a bit more than average, and it makes me feel a bit sad when people who are thinking of joining this kind of community start questioning trust and how it is even possible to achieve in places like The Hub.

In a way I believe this is the same thing that you have with faith: Tell me there’s God and I have faith. The idea behind the so called blind faith is that it’s blind faith.

I consider the same thing with trust. After all it’s even simpler than faith: Just start trusting. It derives from you, not from what others may or may not do.

There are still people who seem to question trust and take it lightly or as something Utopian. To those, I have to throw an idea or a question: how do you believe it affects trust if you know someone and have the power to tell everyone about him and that this information could remain visible forever?

If I scam you, you have dozens of ways of spreading the message that this guy isn’t right – this channel is called the Web, if you didn’t guess already.

So, what do you think about trust now?

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A Great Quote from Riel Miller

February 4, 2010 · Leave a Comment

I’ve been reading Don Tapscott’s book Digital Economy [a great book I might say] and I have to share you this excellent quote Mr. Tapscott has put in his book. Look at the bottom the year it was said.

Sometime in the middle of the next century we will move past software and hardware to wetware – the merging of digital and biological information into a ubiquitous and functional DNA. Before plunging into this “childhood’s end”, humanity will serve an arduous apprenticeship. Over the next few decades the Net, and the intimate relationship between producer and consumer invoked by personalized products, will shatter the anonymity of mass consumption, mass politics, mass media. It will be an age of “in your face” contact hearkening back to village life. And it will also be an age of insecurity as the fixtures of daily experience such as going to school, going to work, and going on vacation are smashed. Old ways of working and learning will get as little respect as did the rhythms of the farm when people moved to the city and factory.

- Riel Miller
Alliance of Converging Technology, 1995

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No Matter the Field, It’s About Having a Map

January 22, 2010 · 2 Comments

Yesterday I read a post Socialgraphics Help You To Understand Your Customers at www.web-strategist.com when it hit me: no matter what are your interests, it’s not that much about them but taking concern the laws of social media.

In a slideshow shared in his blog post, Jeremiah addresses to five aspects of social media; Watching, Sharing, Commenting, Producing and Curating. This division is OK with this post’s idea, I’ve seen different variations, so let’s stick with it for now.

What’s important to understand here, is that it doesn’t matter if you are trying to use social media for marketing, self-development, making business or trying to find a job, most likely thinking with these following terms gets you where you are trying to go.

I’ve included two different example situations where you could apply the use of social media: self-development and getting a job. This time let’s forget the marketing aside and concentrate to these.

So, let’s see how those two fit in the previous thinking:

Watching

Self-development: YouTube videos about your interests (for example Photoshop tutorials), Twitter updates (useful links, insights etc.) from people you’ve found interesting, reading blogs from your peers etc.

Getting a job: Search groups and go through them, for example LinkedIn Job Search or if your in the mobile business places like www.wirelessjobs.com could be a good place to scan through.

So basically what you are doing is seeing what the web can provide and leave to yourself.

Sharing

Self-development: Let’s say you wanted to develop your searching capabilities in the web and found Webdesignerdepot’s ” How to Find Anything Online: Become an Internet Research Expert” post and you know people in your network would appreciate knowing about this: you’ll post it to Twitter or Facebook.

Getting a job: What, if you’ve searched out jobs at LinkedIn and just happened to find a job description for Developer Programs Engineer at Google London [a real world example], but aren’t fit for it but know a friend who would be? Well, you hit the “Forward this job to a friend” link, right?

Also another thing  is that the information you share through different service also defines you. If a possible employer is enlightened enough [and living in the social media era] he can see what kind of content you are spreading on your Twitter account. If the content is very much related to the job description you are applying and she sees you are an active in discussions, how would you feel that affects to her view about you?

Sharing, is actually what many people do very automatically these days – and companies and newspapers and everybody else in the world –  and there can be more in-depth use for this. For example collaborating with some project with Google Docs. The downfall with open to all sharing is that it gets more complicated to find good content in the web, but there are ways for this too.

Commenting

Self-development: I’d urge to think if one could always give back if one has new information about learning things. This includes commenting to a blog that you found very helpful, or asking more questions from the blogger about the subject. Also discussion boards go under this.

Getting a job: Pretty much the same idea here, than in the previous sharing part. If you comment with your own name, it may sometimes rise in Google search. If you have left a positive trail behind you in your fields discussion boards or blogs, most likely it won’t be a bad thing.

Producing

Getting a job: Are you a photographer? How about setting up a Flickr account and posting your greatest shots collection there? You can even blog about the photos. If you are finding a steady photographer job after this, you have always a good place to show your material.

Self-development: If you are still that same photographer, how about sending you Flickr photos to one of the gazillion groups out there? Most likely someone will comment at least something, sometimes even asking with what settings you took it and how much you Photoshopped it.

Want to know how to take better picture? Find a picture you see is perfect and ask about. And remember to comment other peoples photos  too – it’s good to understand the concept of reciprocation.

Curating

Self-development: Start your own world of self-development like Henrik has done with The Positivity Blog.

Getting a job: Invest your time to a community that may become your job. Find one you’re passionate about  [maybe you already are there] and involve yourself more strongly. I’ve seen it happen, it may support you.

These are all of course just samples, the reality can be much deeper and complicated sometimes, but these could be a start. Once again, it’s about having a map and not going in blindfolded.

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My Social Media Isn’t Your Social Media

January 21, 2010 · Leave a Comment

The greatest thing in going out and meeting new people is that they are always a wonderful reference in showing you where you are with your thoughts, and teaching you that their thoughts aren’t your thoughts.

This is something that we all of course know in the basic level, but don’t often remember it before we again find ourselves in a situation where someone is acting differently that we usually would.

This is crucial for us so-certain-of-everything social media professionals to understand. People tend to use social media services differently and there’s really not a one real way to do things. It’s also creative and refreshing to speak with different people about them using social media, because you always hear about new ways you haven’t thought before – some are ‘good’ and some not that good.

So, instead of telling people how, we should make them more often ask the question why. Why do you do certain things with certain services in social media? And the reason cannot be simply “because one has to be there”.

This eventually comes to the need of having a strategy, which I think is as important with one’s personal success as with company’s. In these speedy times we tend to forget the reason, the goals behind our actions.

Here’s a simple checklist of thoughts to think while surfing in the wave of social media. These aren’t specifically social media related. I believe these are things that everyone who wants to achieve something should once in a while to ask themselves.

What am I trying to achieve with my current actions?

If I’m posting to my corporate Twitter account about how I’m “Doing a project”, does anybody care, really?

But posting “Contemplating a project for teaching #e-learning in rural schools in #Africa” instead [and maybe even using hashtags for helping people easier to find these topics], tells much more about you and your intentions and people who might be interested about e-learning and Africa might find you and start follow you – and if you are lucky, want to ask you more about these things. So remember to tell more about that issue in the future.

How’s my message?

We tend to sound different to ourselves than to other people. Ask someone, your friend, your partners, your customers or your mom; How do I seem/sound/feel like to you?

But once again, it’s up to you do you listen or not. Not everyone’s opinion matter and if you feel like your doing the right moves, stick with them.

Continuity (i.e. sticking with the story)

We are living in a story based society, or at least that’s what they are telling us everywhere. In a way that’s true and has always been with human beings from the dawn of times, but one has to really think what’s the story to tell.

One of the biggest benefits of continuity in your messages is that people tend to remember patterns better, instead of just single portions of different information. Also message that is lined with the previous ones “adds up” to the story being built – with a word “story” I don’t necessarily mean something fake or invented by the Creative Department.

How does being social benefit me?

What is the benefit of you blogging? Does it relieve your creative ambitions, is it just for fun, do you want to share your thoughts about your field of profession or show how good picture you can take?

If you can’t find any reason at all, you should really ask is blogging for me? But, here one should be cautious: It doesn’t necessarily mean that blogging is useless for you if you can’t think why to do it.

Search the web, what other people in your field of interest or profession are doing, ask your friends who are “socially fluent” so or ask a professional.

Use common sense

If you don’t know what to do in the web in some situation, ask yourself, how would you act in real life?

I’ve now faced a couple of times questions like “Who should I recommend in LinkedIn?” or “Should I go comment to someone’s blog if they have said something about me or about my company?”.

Think these in terms “Would I recommend this person in my normal life, is he or she worth it, do I really know her enough?” or “Do I want to show as a company that I care what people say about me?” and if it’s something good they’ve said “How would I feel if a company that I have praised in my blog would all of a sudden thank me directly in my blog?”.

Be polite

The web is currently a place easily get kicked in the head for small things or even nothing. But those who will answer to this kind of behavior with politeness and reason, are those to eventually survive another day. The web has a long memory and people are often more forgiving than people even consider themselves to be.

Like I wrote in the beginning of this post, if you can invent X variations of how to use social media tools, listening to others may get you to a whole different place, 10 times. So why not learn from others.

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Your Customer Benefits Suck

January 20, 2010 · Leave a Comment

A short lesson from a customer who has payed money to be part of your group and thus should enjoy the benefits he is entitled to:

“Make your benefits count”

If people join your association or group or whatever because of he sees that your system can help to solve his problems or achieve his goals, make your process work.

Making it work isn’t redirecting your customer’s call through 3 or so people, and after that the last person telling him to call to someone else outside your system. That’s not what your customer payed for and that’s just screwing the customer.

A customer who gets this kind of treatment will eventually [if he or she is smart];

a) Feel your group has taken himself and his money for granted and given nothing in return and,

b) will eventually leave this kind of group as soon as he can.

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Old World Versus the New World

January 19, 2010 · Leave a Comment


Image by Dean Ayres

I just can’t help seeing a pattern here:

Organizations

The Old Way:
“No, we can’t order that device for you to work with as it is a model for the executives.”

The New Way:
“Yay, what a cool gadget! We should get those to everyone who wants them as they are so cool and they would benefit all of us and we could work so much better with them and even the WordPress runs so smoothly in it so it’s easier for us to update our blogs with them and they are just a few dollars more than the other one we were thinking of. And they are so cool too!

Innovation (Part 1)

The Old Way:
“OK, let’s set a date to innovate. It can’t be in the morning because everyone is so tired, at noon there’s lunch and after that everyone is also too tired. Maybe at three o’clock in the afternoon we could spare a 30 minutes in the conference room. Let’s make it quick so we get home a bit earlier.”

The New Way:
“Coool, we get to play! *In this point someone – without even thinking of having to make a unanimous decision about it – sets up a Wave [inviting all the participants] where everyone toss their ideas and comment and edit each others ideas. They may or may not meet face to face and editing the Wave happens when happens [during the so-called "normal" working hours or at night if someone likes to work at 3 a.m. while playing Batman], but it happens.

Security

The Old Way:
“No, we can’t just go jumping in because there are security issues…on something, aren’t there?”

The New Way:
“Coool, let’s make it open to everyone and thus get a larger audience, media coverage and people telling us what’s wrong with it!”

Innovation (Part 2)

The Old Way:
“No that doesn’t probably work, no one has done it like that before. Is it even legal?”

The New Way:
“- How about creating a diving center in the middle of nowhere where there’s no sea or lakes?
- Yeah, why not! There’s not one here currently, but because there’s no sea, we can’t only live with diving so should we turn the center as a 50’s style of Hawaii bar in the evening serving sturdy 5$ drinks, let’s also allow smoking, play Elvis and even put there a toilet seat that opens automatically and plays music as the customer stays there!
- Why not. Let’s give it a try!”

Well, maybe there’s a pinch of utopia here but one can’t stop wishing and trying, right? ;)

P.s. The part about the bar/diving center is true.

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An excerpt from Clay Shirky’s Here Comes Everybody:

January 19, 2010 · Leave a Comment

“… Novices make mistakes from a lack of experience. They overestimate mere fads, seeing revolution everywhere, and they make this kind of error a thousand times before they learn better.

In the times of revolution, though, the experienced among us make the opposite mistake. When a real, once-in-a-lifetime change comes along, we are at risk of regarding it as a fad as with the grown-ups arguing over the pocket calculator in my local paper. What they should have been arguing about instead was how to prepare students to take advantage of the new tools…

— I know that newspapers are where you get your political news and how you look for a job. I know that music comes from stores. — I know that complicated things like software or encyclopedias have to be created by professionals. In the last fifteen years I have had to unlearn every one of those things and a million others, because those things have stopped being true.”

One thing is certain. It is pleasant to read books such as this and find your own thoughts lying there, better said and in more coherent form. Thanks Clay.

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“Quality Customer Service”

January 18, 2010 · Leave a Comment

Asakusa

It doesn’t mean anything if you have a pin in your shirt that says “Quality customer service” if you look like you have eaten a flock of lemons.

Customer service isn’t mechanically repeating “Thanks”, “The price is…” and “Please” in the right time, but the attitude behind the words is what counts. Toss even a smile on top of everything! How hard is that?

I made the ultimate mistake in visiting Japan. There the customer feels that his or her visit [and money] is appreciated.

When you walk in to a store, there’s always someone welcoming you in with a “Irasshaimase!”, always. I cannot understand how hard is it in Finland to at least say hello and smile. I’ve seen many times how the sales people turn their heads away when there’s a customer entering the store. And this cannot be because of too many customers, because I can say that there are a lot more shoppers in Japan than there are in Finland.

This type of behavior has an effect on how people buy. I’ve come to notice that at least I spend money more easily when the atmosphere is right.

I know I’ve been writing about this issue before, but I just can’t stop til the end of time or until the situation turns to better.

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Back from the holidays!

January 12, 2010 · Leave a Comment

Image taken at Mister Doughnut at Nara, Japan. Great doughnuts!

Hopefully you all had a nice Christmas holiday and a happy new year, I know that at least I had.I was visiting Japan from the end of December to January 8th and had a blast. The country is just awesome and hugely interesting: great food, polite people, convenience, old shrines and temples, great parks and carps, toilets that automatically open the lid, play music, wash you bum and even dry it!

I have to write more about our great experience as there is lot to be learned from the Japanese culture, for example in innovation and customer service. Or how do you like the idea of a PADI diving center that in the evening turns in to a 50’s Hawaii bar?! And no, there wasn’t even a sea nearby!

More about these things soon as I get my act together. And the stupid flu I got isn’t making things any easier. :(

Oh and btw, I created myself a Tumblir account to quick post things that are too short or otherwise not fit in the blog. If you’re interested, go check it out here http://mrsteel.tumblr.com/ and start following! I’ll see you around!

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All We Need is Courage

December 19, 2009 · Leave a Comment

The conversations around social media, innovation and creativity in our society are currently running intense. Some people are desperately asking “What can we do to survive in the global economy?”, some are trying to find the culture of creativity and innovations.

When reading and hearing about this debate, I’d say the biggest denominator in our society is fear. Fear of new things, fear of uncommon things, fear of the strange future already upon us, and fear of a situation where the old and wise aren’t the only wise anymore but sometimes just old. This could paralyze the society.

You who say “Let’s wait and see”, we don’t need. You who say “Support them in every possible way they need to get it done”, we need desperately.

The only thing we need in this society is courage and people who are crazy enough to believe they can turn the world upside down – the world, not just our own country. And there are young people who can lift up this wave, but they need a society that won’t suffocate their passion to do it.

Post related to this post here: Beware! Social media might get you!

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